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Street Smarts Approach to Customer Acquisition
Do you believe in the perfect sales person? I don’t. But I work with someone who comes pretty darn close. Her nickname is “the queen”. Not because she’s elite – quite the opposite. She takes her job...
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8 Tips on Dealing with Workplace Dating
Managing a business is tough enough these days – you’re asked to be a teacher, mentor, role model and task master. And that’s when your employees aren’t asking you to be their social secretary,...
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The Better Managers Blog Surpassed 35,000 Views!
Our readers are the reason we work so hard to research and share blogs each week on the topics that matter to you. Thank you for your support and please continue reading! And as always we welcome all...
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WANTED: Franchisee and Franchisor Common Grounds NOT Battle Grounds
It is rare enough to be an idea generator, and even rarer to be an innovator—one who actually turns those ideas into reality. For those of us who are entrepreneurs, this is the birth of a business...
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The Delicious Side of Customer Satisfaction
This is a story about M&M’s and customer satisfaction (eventually). On a dare, someone asked me to name three prominent books on Customer Satisfaction off the top of my head. Here is my list:...
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Don’t Let Monster Projects Consume You
Projects are a necessary evil for any manager. Given that project management is my life and focus, I wanted to share some saving graces that will help you when things get hectic. Let’s start with some...
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The Mark of a Truly ‘Better Manager’
Overexerted, under appreciated and undervalued. That would be how many twenty-somethings in the job market today would respond to the question, “How would you describe your current position?” But there...
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What’s a Happy Employee Worth?
One of the items that comes up regularly in our employee surveys is a wish for improvements in our physical work environment, so we’ve made some investments recently in fresh coats of paint, removing...
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New Year’s Resolutions
I always think of a new year as a time that brings new hopes and goals. It provides me with an outlet to stop and think about what I want to achieve throughout the year. However, in my experience I’ve...
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We’re going to be doing a little redecorating around here, but it’s all good!
On April 23rd, when you come to the blog, you will be redirected to our new parent company blog on www.redbookconnect.com. Don’t worry though! First of all, you won’t need to do anything differently...
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